Return, Exchange, and Refund Policy

At Plzscent, we are committed to providing our valued customers with the best possible experience. We strive to ensure every product meets high quality standards before it reaches you.

While we always aim to go above and beyond to facilitate our customers, the following terms serve as our standard operating procedure to ensure fairness and quality control.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If you need to exchange an item, please keep the following in mind:

• Parcel Inspection: We kindly request that you do not accept or sign for any parcel that appears damaged or has a broken seal upon delivery.
  
• Exchange Window: You may request an exchange within 7 days of receiving your order.
  
• Product Condition: To be eligible for an exchange, items must be in their original, unused condition with all packaging intact.
  
• Care Instructions: Please ensure all product care instructions are followed. We are unable to accept returns or exchanges for items that have been damaged due to neglect or misuse.

Refund Policy

We offer cash refunds for your convenience, provided the product remains in its original, unused condition.

The Refund Process:

• Return Shipping: The customer is responsible for sending the product back to our office address.
  
• Quality Inspection: Once received, our Quality Assurance team will carefully examine the product to ensure it meets the return criteria.
  
• Processing: Upon approval, the refund amount will be transferred directly to your designated Bank Account.

If you have any questions or require further assistance, please contact our support team. Thank you for choosing Plzscent!